We recommend arriving 10 to 15 minutes early in order to sign waivers and use the restroom before your game begins. If you arrive too late and there is another game booked behind you, we will potentially have to cut into your game time. If you're going to be late we highly recommend giving us a call and we'll let you know if it'll affect your game time.
To redeem a gift card purchased online, please navigate to our redeem page by clicking here. Or, if you kept your confirmation email, there will be a link inside to redeem your gift card. If you are having any issues please feel free to contact us.
We understand that plans change, so reservations can be cancelled up to 48 hours before your game starts for a full refund! Reservations can also be rescheduled up to 48 hours before your game for no charge. If reschedules are requested with less than 48 hour notice, a $40 fee applies. Reservations cannot be rescheduled within 4 hours of start time. Sign in to your account or click "Manage Booking" in your confirmation email to cancel or reschedule. If you're still having trouble, give us a call.
We recommend our games for ages 8 and up. We do allow younger players, but some of the game content may be too difficult for them. If the group is all age 11 and younger, an adult must be present in the room with them. Also, any participants under the age of 18 will need an adult to sign their waiver.
Absolutely! We love hosting large parties and corporate events. We have a full-time team dedicated to helping coordinate all of the details for you. You can reach our Guest Experience team by emailing email@example.com or through our contact us page.
An escape room is a live 60-minute game. You and your team will step into a themed room with a unique mission where you will work together to uncover clues and overcome challenges to complete your mission. While there may be digital elements, you are interacting in a real immersive environment. This isn't a video game. These games engage every sense in a one-of-a-kind tactile experience inside an immersive setting that feels like the set of a Hollywood blockbuster!