The door you enter through is either not locked or is equipped with an exit button. Should you feel the need to leave the room, you are welcome to do so at any time, however the game clock will continue to run.
We recommend arriving 10 to 15 minutes early in order to sign waivers and use the restroom before your game begins. If you arrive too late and there is another game booked behind you, we will potentially have to cut into your game time. If you're going to be late we highly recommend giving us a call and we'll let you know if it'll affect your game time.
To redeem a gift card purchased online, please navigate to our redeem page by clicking here. Or, if you kept your confirmation email, there will be a link inside to redeem your gift card. If you are having any issues please feel free to contact us.
We understand that plans change, so reservations can be cancelled up to 48 hours before your game starts for a full refund! Reservations can be rescheduled up to 24 hours before your game for no charge. If reschedules are requested with less than 24 hour notice, a $20 fee applies. Sign in to your account or click "Manage Booking" in your confirmation email to cancel or reschedule. If you're still having trouble, give us a call.
We recommend our games for ages 12 and up. We do allow younger players, but some of the game content may be too difficult for them. A paying adult, 18 or older, must participate with anyone that is 14 and under. Also, any participants under the age of 18 will need an adult to sign their waiver.
Absolutely! We love hosting large parties and corporate events. We have a full-time team dedicated to helping coordinate all of the details for you. You can reach our Guest Experience team by emailing firstname.lastname@example.org or through our contact us page.
An escape room is a live 60-minute game. You and your team will step into a themed room with a unique mission where you will work together to uncover clues and overcome challenges to complete your mission. While there may be digital elements, you are interacting in a real immersive environment. This isn't a video game. These games engage every sense in a one-of-a-kind tactile experience inside an immersive setting that feels like the set of a Hollywood blockbuster.